• In stock orders ship within 24 hours.
• Weekend orders will be processed the next business day.
• ALL ORDERS OVER $200 REQUIRE A SIGNATURE!
• USPS: Orders placed after 10AM EST will be in carrier possession the next business day. Please allow 48 hours for tracking information to update as USPS tracking sometimes has a delay from when they scan packages to when their system updates.
• All shipping cost quotes are a best estimate. If the shipping costs are more than quoted at the time of order, you will be contacted for approval prior to shipping.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Expedited/Overnight Shipping: Your order may be shipped overnight or expedited for an additional cost. Please note that both Expedited and Overnight Shipping is based on when the carrier receives the package and are not based on when the order is placed. Due to carrier limitations, please expect orders placed and/or shipped on Fridays to be delivered within the next 2 business days. On time delivery of the expedited and overnight orders are dependent on the carrier and are beyond our control. No refunds for overnight or expedited shipping will be given for late deliveries. We do not offer refunds for shipping fees on expedited orders for parts that need to be ordered from the manufacturer.
• Carrier Returned Package: In the event the carrier returns your package to us (i.e., incorrect address, not available to sign, etc.) we will notify you of the return and the reason. If you would still like to receive the package, we will send you a quote for the cost of shipping. As soon as the money is collected, we will reship your package.
• Oversized or freight shipments will be additional; you will be contacted prior to shipping for approval. Oversized or freight shipments cannot be shipped to a residence, a business address will be required. Oversized or freight shipments must be inspected for damage at the time of delivery and must be noted by the carrier. No damage claims will be honored after the time of delivery.
• We cannot guarantee transit times. Transit times are dependent on the carrier and are beyond our control. We do not offer refunds for late deliveries.
• We do not guarantee delivery. If a package is lost in transit and has not been delivered, the customer must notify us within 5 business days of the scheduled delivery date. We will then contact the shipping carrier to place a tracer on the missing package(s). If the shipping carrier cannot locate the lost package(s), a claim will be filed, and a replacement order or refund will be provided. We will not be responsible for any lost package claims made after this time period.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.

Order Policy

• Orders placed after 1PM EST will be processed the next business day.
• Weekend orders will be processed the next business day.
• ALL orders placed without a VIN number are at the customers expense. With the VIN number, we are able to make sure that the part ordered is the correct one for the vehicle before shipping. The online catalog is not the "official" Infiniti USA catalog, and we cannot guarantee the accuracy of part fitments without the VIN number. Please provide us with your VIN number upon checkout so we may verify that the part ordered fits your vehicle
• In the event of a catalog error, we will send you the correct part with a prepaid shipping label to return the correct part.

For the full Order Policy list see Order Policy

• Contact us to arrange for any returns.
• All cores must be returned in their original packaging, with the part number label intact, for core credit to be issued. Cores must not be damaged. Cores must be returned to us within 9 months from the date of delivery.
• A copy of the invoice will need to be included with the return.
• There is a 25% restocking fee charged against all returned parts, unless an error on our part is the cause of the return.
• Refunds on General Returns are only for the total price of the parts returned, minus the 25% restocking fee.
• Shipping for returns is at the purchasers' expense, unless an error on our part is the cause of the return.
• Expedited/Overnight Shipping: Your order may be shipped overnight or expedited for an additional cost. Please note that both Expedited and Overnight Shipping is based on when the carrier receives the package and are not based on when the order is placed. On time delivery of the expedited and overnight orders are dependent on the carrier and are beyond our control. No refunds for overnight or expedited shipping will be given for late deliveries. We do not offer refunds for shipping fees on expedited orders for parts that need to be ordered from the manufacturer.
• If the return is worth more than $100, please purchase insurance from the shipping carrier to cover damages. (We are not liable for uninsured parts damaged during shipment.)
• Some parts are not returnable under any circumstances. If this is the case, you will be notified before these parts are shipped.
• Exchanges will be at our discretion on a case-by-case basis.
• Parts must be saleable and in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable under any circumstance once shipped.
• Paint is not returnable.
• Defective parts will not be refunded but instead, will be replaced.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 30 days of receipt.
• Carrier Returned Package: In the event the carrier returns your package to us (i.e., incorrect address, not available to sign, etc.) we will notify you of the return and the reason. If you would still like to receive the package, we will send you a quote for the cost of shipping. As soon as the money is collected, we will reship your package.
• Please allow 15 business days for refunds to be fully processed.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 25% may apply.
• In the event that we find an issue with your order (part not applicable to VIN, payment issues, fraud alerts, etc.), we will attempt to contact you via email. During our 4th week of attempting to contact you, we will cancel the order. You will be sent a warning email during the last 3 days in which you will have time to address any issues found with your order. If the issues are addressed before the end of the 3-day period, your order will ship.